We welcome questions and are happy to help in any way we can!  Feel free to call or email if you have a specific question about your air-conditioning or heating system.

There’s water leaking from my inside air equipment. What could this be?
1. First check your air filter.  A completely restricted filter can cause this problem.

2. You may have a restriction in the drain line.
3. The system could be undercharged (not enough refrigerant) causing the evaporator coil to freeze over. The water is the result of the ice melting.
3. The evaporator coil could be dirty and restriced.

The outside and/or inside air conditioner has ice on it*. What should I do?
1. Check your air filter and make sure it’s clean.
2. If accessible, make sure the evaporator coil on the indoor unit is clean. Some units can be accessed through the filter location. On these you can remove the filter and look at the evaporator coil (looks like a car radiator). Make sure there’s no debris on it.
3. Make sure the return air vent is not restricted.
4. If everything looks good and there are no restrictions, the system will need to be serviced by a licensed technician*.
*When the system is in heating mode and the outdoor temperatures are cold and damp, the outdoor unit can frost over temporarily then melt off during the defrost cycle. This is normal.

There’s warm air coming out of my vents and the air conditioner keeps running. Is there anything I can do or check?
1. Look to see if the outdoor unit is operating. If it’s not, check the indoor drain line to see if it's clogged or there's water in the drain pan.  Most systems have a safety switch that will shut the system off if the drain line is clogged.
2. If the drain is not clogged check the breaker in the electric panel and make sure it hasn’t tripped.
3. If these don’t resolve the problem, service will be required. Turn the system to “off” at the thermostat to prevent further damage. You can turn the fan to “on” to circulate air.

Do I need to have my equipment maintained even though it’s only a few years old?

1. All manufacturers recommend annual service maintenance and in our experience preventative maintenance can be key to extending the equipment life.
2. Today’s systems require a more precise refrigerant charge to achieve their higher efficiency ratings which can be measured and adjusted during maintenance. It’s like having a hybrid vehicle with low tire pressure.
3. There are several components within the system
that can be tested and repaired proactively.
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Call Today!

 (904) 436-5880